Communicative aspects of the service specialist's activity
DOI:
https://doi.org/10.38014/ehs-ss.2019.4.04Keywords:
service industry, service specialist, active professional position, communication, communication componentAbstract
The article deals with the essence of the concept of "communication" in the general sense. The analysis of the domestic and foreign experience of the interpretation of the concept of "communication" is carried out. The approaches of scientists to understanding the communicative aspects of the activity of a specialist in the field of services are considered. The personal qualities of a specialist in the field of services, which are attributed to the communicative component of an active professional position, are distinguished. The personal understanding of personal qualities which can be attributed to the communicative component of the professionally active behavior of the specialist of the service sphere is presented.
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